Nanini na xa isiteleka sifike kwi-airline, ukukhathazeka komgibeli kuya kwandisa. Ukungaqiniseki kungekuphela nje kwabagibeli kodwa kubhekisela kubasebenzi beenqwelo-moya. Enyanisweni, ukuba ubiza umnqwelomoya okanye iiyure ngaphambi kwesiteleka esinokuthi unokuxelelwa ukuba umgca wenkampani ushishino njengesiqhelo.
01 ngo 07
Yiyiphi i-airline eyanyanzelekile ukuba yenze ngexesha lokubetha?
Akukho nto. Akukho zibonelelo eziqinisekisa ukuba kukho nantoni na ukuphazamiseka kwabasebenzi. Ngamanye amaxesha kunokuqaphela kwangaphambili ukuba isiteleka sinokuthi senzeke, ngamanye amaxesha isiteleka sokusendle esinjengegciwane-apho abaqeshwa beenqwelo-moya ababizela khona ngokugula. Oko kuthetha, iinqwelo-moya ziya kuzama ukwenza okuthile kubagibeli balo.
02 we-07
Yintoni eya kuyenza i-airline ngexesha lokwenza isiteleka kwiiflaya zayo eziqhelekileyo?
Ukuba uyilungu eliphambili le- flyer , i-airline mhlawumbi isebenza ekubuyiseni kwakhona uhambo lwakho ngaphambi kokufikelela kwi-arhente. I-airline ifuna ukugcina abagibeli bayo abathembekileyo kwaye baya kuzama ukuhlala nabo kuqala.
03 we-07
Yiyiphi inqwelo-moya enokuyenza ngexesha lesiteyimu - Ukubuyisa kwakhona kwezinye iinqwelo-moya
- Ngexesha lokubetha, inqwelo yeenqwelo zendiza iya kubakho ngokuphindaphindiweyo kwiinqwelo-moya zamashishini, indawo yokuvumela. Uza kulinda ixesha elide kwifowuni okanye kwisikhululo se-moya, kodwa i-airline iya kuba neenkampani ezihamba ngeenqwelo-moya njengegwayimbo.
- Inqwelo yeenqwelo zomoya inokunikezela kwiincwadi ezinokuthi zingabandakanyeki. Oku kuvame ukuba kwenzeke de kube zonke iinketho ze-airline ziphelile. Xa ndibuyela kubakhweli ekugqibeleni sagcina i-go-ahead isebenzise nayiphi na iinqwelo-moya ngokukhawuleza ukuba kwakukho isivumelwano sekhakiti kunye nabo. Enye yezinto ezinokubuyiselwa kwakhona ezibandakanyekayo zazibandakanya iSan Francisco ukuya e-Amsterdam kwaye zagqitywa kunye neDenver, eChicago, eBoston, naseLondon kwiinqwelo-moya ezi-3.
04 we-07
Izinketho zokuhamba ngeendlela zokuhamba ngethuba le-strike-Rebooking ngaphandle kwemali
- Nangona ii-airways azibophekanga ukuba benze nantoni ngexesha lokubethelwa, batya ngokukhulula imithetho yabo yetikiti. Ukuba isiteyithi ayichaphazeli zonke iindiza kwaye unako ukukwazi ukumelana nezinye iindiza ngaphandle kwemali, ngoko ufike kwisikhululo se-moya.
- Ngomgca ofanayo, unako ukukwazi ukubhala kwakhona emva kwemihla yokuhamba ngaphandle kwemirhumo. Yaye ukuba isiteyimu siqhubela phambili, ukubuyisela ngaphandle kweentlawulo zidlalwa rhoqo.
- Ngelishwa, i-airline ayikwazi ukunikela ezininzi iinketho, gcina ukubuyisela kwakhona kwi-flight yabo ezayo xa i-yours get it canceled. Kwiintsuku emva kwe-9/11, abanye abagibeli abazange bakwazi ukuhlala emva kweentsuku emva kweenqwelo zabo zokuqala nge-9/11 ne-9/12.
05 we-07
Ulwazi ngethuba loshishino
I-airline ingathumela imigaqo-nkqubo / iindaba kwiwebhusayithi yazo njengoko iimeko zitshintsha. Yisoloko ilungileyo ngexesha lesiteyibrari ukukhangela iwebhusayithi ye-airline.
06 we-07
Yintoni omele uyenze ukuze uzikhusele ngexesha lokubetha kweenqwelo zomoya?
- Ukuba ulungelelanisa neentsuku zakho zokuhamba, fowuna ukuze ubone ukuba unokwenza kwakhona. Izibetho zisoloko zithetha ukuba unokutshintsha ithikiti yakho yokuhamba ngexesha elizayo ngaphandle kweemali.
- Ukuba akudingeki ukuba uhambe kwaye isiteyimu sisinde, cela umnxeba. Isiteyathelo esibangeleyo siya kuqhuba i-airline ukuvumela iimbuyiselo ngaphandle kwemirhumo njengoko nangemva kokuba iindiza zibuyele eziqhelekileyo kunokwenzeka ukuba kubekho umva omkhulu wabantu abaphazamiseka.
- Khangela ukuba i-inshurensi yakho yokuhamba ibandakanya ukuphazamiseka kwabasebenzi.
- Hlola ii-airline zamaqabane ahlole ukuze ubone ukuba kukho indawo kubo, kwaye ubone ukuba unakho ukubuyisela incwadi njengokuba kunokuvunyelwa yinqwelo-moya.
- Njengendlela yokugqibela (eyabiza), incwadi ithikithi ebuyiswayo kwelinye i-airline. Ungabuyisela ithikithi xa ungapheli ukuba ufuna.
07 we-07
Iintlanzi kunye neendleko eziphantsi okanye iinqwelo-moya
Kungenzeka kube yi-generalization kodwa iindleko eziphantsi kunye neenthatha zeenqwelo zeenqwelo-moya ziyakwazi ukuba neenketho ezimbalwa kuba zivame ukuba nezivumelwano zokukhawuleza kunye nezinye iinqwelo-moya kwaye ingaba nenkonzo encinane ukuya kwindawo oya kuyo.