Inkonzo yeHhovisi yeHhovisi e-Ritz-Carlton, kunye nendlela eye ngayo

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Kuthiwani ngeNkonzo ye-Hotel yeRitz-Carlton eyenza abaTwendwe banoyolo?

Kutheni iRitz-Carlton iLifa leNdwendwe elihamba phambili

"Ndihlala kwi-Ritz-Carton" ine-ring ecacileyo kuyo. Lo mqondiso waseMelika, i-hotele yamazwe ngamazwe ukhethwa yimigodi yeendlela ezihamba phambili kwihlabathi.
Funda malunga neRitz-Carlton kwaye uyifumene ibe yinto ekhethekileyo yokuhamba ngokunethezeka .

I-Ritz-Carlton yiklasi yehotele yokuqala kwikota. Kodwa iinkalo ezimbini zeehotele zazo zahlula ukuba zivela kwezinye iimpawu zeevenkile eziphambili:

I-Ritz-Carlton ephuculweyo ye-Club Floor status, enikezela ukungena kwiindwendwe zeClub Lounges ezinikela ngeenxa zonke zokutya kunye neenkonzo zokusela

Inkonzo ye-guest yeRitz-Carlton ekhethekileyo, ekholelwa ngabantu abaninzi abanokuzondla ukubeka umgangatho woshishino. Fumana oko kuchaza inkonzo yehotele yeenkwenkwezi ezintlanu .

Inkonzo eyaziwayo yeRitz-Carlton ibe yinto ephambili yenkampani ekubeni i-brand ivuselelwe ngowe-1983. Inkonzo enhle ayikho nje into eyenzekayo. Kuthatha ixesha, ukunakekelwa, kunye nokuthanda. Umsebenzi omkhulu wehotele awugcini nje ukubeka "intloko kwiibhedi." Umnqophiso walo uzuze ukunyaniseka kweendwendwe ngokubaphatha ngokufudumala nangenhlonipho.

I-Ritz-Carlton ithi umsebenzi wayo wenkonzo ngokucacileyo kumaphepha amaninzi. Le ntsebenzo yenkonzo yamathathu isetyenziswe njengempahla yokufunda yabasebenzi-kwaye iphindwe esidlangalaleni kwiwebhusayithi yeRitz-Carlton. Umsebenzi we-Ritz-Carlton wenkonzo uquka:
• Ukuzibophelela kwexesha elide ngophawu lwehotele kunye nepropati nganye
• Ukulawulwa okukhanyisiweyo (kuba abasebenzi beehotele bathabatha iingxelo zabo kuMlawuli Jikelele)
• Ukuqeshwa kwabasebenzi abalungileyo: abanobuhlobo, ukuhlakulela, abazinikezelekileyo, abanobuchule, abadlali kunye ne-solver problem
• Uqeqesho olubanzi kunye nabasebenzi abaphumelelayo
• Ukuhlaziywa kwabasebenzi abaqhubekayo, ukuphononongwa, kunye neengxaki
• Iinkqubo ezithembekileyo zokuthengisa abathengi

I-Manipesto ye-Guest-Service Manifesto yeRitz-Carlton

Qaphela kubafundi: amaxwebhu angezantsi, kwiimpawu zendalo, zadalwa kwaye zigcinwa yiRitz-Carlton. Le ngcaciso ihloselwe ukuzonwabisa kunye neenkcukacha zabafundi beendawo. ngokuphinda uphinde uchaze le ngcaciso, ayihlose ukupapasha iRitz-Carlton.

Ukusuka kwi-Ritz-Carlton: iCredo

I-Ritz-Carlton Hotel yindawo apho ulondolozo lwangempela kunye nentuthuzelo yeendwendwe zethu luyimishini yethu ephezulu.

Sifungela ukubonelela ngeenkonzo ezizilungeleleyo kunye nezibonelelo kwiindwendwe zethu eziza kuhlala zijongene nokufudumala, okukhululekile, kodwa kulungelelaniswe.

Amava e-Ritz-Carlton avuselela iingqondo, avuselele impilo, aze azalise iimfuno neemfuno zeendwendwe zethu.

I-Ritz-Carlton: Motto

KwiRitz-Carlton, "SiyiLadies kunye namaGentlemen abakhonza iiLadies neGentlemen." Esi sitshixo sibonisa ukunikezelwa kwenkonzo enikezelwa ngabasebenzi bonke.

Ukusuka kwi-Ritz-Carlton: Isithembiso sikaMqeshwa

Ku-Ritz-Carlton, amaLadies kunye namaGentlemen ethu awona mthombo obaluleke kakhulu ekuzinikezeni kwenkonzo kwiindwendwe zethu.

Ngokusebenzisa imigaqo yokuthembela, ukunyaniseka, intlonipho, ukuthembeka nokuzibophezela, sikhulisa kwaye sikwandise italente ukuze kuzuze ngamnye umntu kunye nenkampani.

I-Ritz-Carlton ikhuthaza indawo yokusebenza apho ulwahlulo luxabiswa khona, umgangatho wobomi uphuthukisiwe, izifiso ngamnye ziyazaliseka, kwaye i-Ritz-Carlton Mystique iyomelezwa.

Ukusuka kwi-Ritz-Carlton: Izinyathelo ezintathu zeNkonzo

1. Ukubulisa nokufudumala. Sebenzisa igama leendwendwe.
2. Ukulindela nokuzaliseka kwezidingo zomntu ngamnye.
3. I-Fond farewell. Nika kakuhle usebenzise igama leendwendwe.

Ukususela kwi-Ritz-Carlton: Iimpawu zenkonzo: Ndiqhayiya Ukuba nguRitz-Carlton

1. Ndiyakha ubudlelwane obomeleleyo kwaye ndenze iindwendwe zeRitz-Carlton ngobomi.
2. Ndihlala ndiphendulela kwiimfuno neemfuno zeendwendwe zethu.
3. Ndixhotywe ukudala iindawo ezikhethiweyo, ezikhunjulwayo kunye namava.
5. Ndiyayiqonda indima yam ekufezekiseni Izinto eziPhambili zeNtuthuko, ukufumana iMicrosoft Footprints nokudala i-Ritz-Carlton Mystique.
5. Ndiqhubeka ndifuna amathuba okuphucula nokuphucula amava e-Ritz-Carlton.
6. Ndingumntu kwaye ndikhawuleze ndisombulule iingxaki zabameli.
7. Ndidala indawo yokusebenza yendibano kunye neenkonzo zangasese ukwenzela ukuba iimfuno zeendwendwe zethu kunye kunye nazo zidibene.
8. Ndifumana ithuba lokuqhubeka nokufunda nokukhula.
9. Ndizibandakanya ekucwangciseni umsebenzi ochaphazelayo.
10. Ndiziqhenyce ngombono wam obugcisa, ulwimi kunye nokuziphatha.
11. Ndikhusela ubumfihlo kunye nokukhuseleko kweendwendwe zethu, abasebenzi bam kunye nolwazi oluyimfihlelo lweenkampani kunye nexabiso.
12. Ndinoxanduva lwamanqanaba angcolileyo ekuhlambulukeni nokudala indawo ekhuselekileyo nengozi.

Okulandelayo: Funda ukuhlaziywa kwezinto ezikhangayo kumazwe ngamazwe eRitz-Carlton

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Funda iRitz-Carlton Hotel Iingxelo kwiziko

Ezi ndawo zihlala kwiRitz-Carlton IiNkcukacha zixhomekeke kulo:

• I-Ritz-Carlton, eFort Lauderdale eFlorida
• I-Ritz-Carlton, iBachelor Gulch kwiiRockies zaseCanada
• Phulay Bay, iRitz-Carlton Reserve eThailand
• I-Ritz-Carlton, i-Dove Mountain Golf Resort eArizona

Fumana ngakumbi kwiwebsite yeRitz-Carlton; usetyenziso lweselula; kufacebook ; kwi-Twitter (@RitzCarlton); kwi-YouTube; ngefowuni esuka e-US naseKhanada: 800.542.8680.