Iihotele ezinhlanu zeenkwenkwezi zihlala ngaloo ndlela ngokwenza ezi zinto kwiindwendwe
Inkonzo Enkulu Yeehotele Yiziphi Izivakashi Ezikhumbuleniyo, Azikho AmaSpredishithi Azintlu
Abaninzi abahamba ngeengcingo bakholelwa ukuba inkonzo yehotele yenza umehluko phakathi kwehotele enhle kakhulu kunye nehotele ekhunjulwayo. Kodwa yintoni eyenza inkonzo enhle yehotele yokunethezeka ?
Umcebisi weeNkonzo zobuGcisa u-Eric Weiss weeNkonzo zoBugcisa iInternet uncedise ukuchaza iinkonzo ze-hotele oza kuzifunda apha. U-Eric uthi intengiso yehotele "yoshishino lokuqala." Qaphela ukuba iinkcazo zika-Eric zeenkonzo zehotele zenza ukuba ubone amahhotela akho ngendlela entsha.
Emva koko ubone ezinye iinkcukacha eziyikrakra: iindawo ezintle zehotele ezizithiyo .
Kwaye ukuba ungayithatha, u-12 "uxelela" obonisa ukuba uhambo olusasazekayo ... ngokuqinisekileyo ... kungekhona .
01 ngo-10
I-Boss ijikeleze
Lo mphathi jikelele we-hotele ulawula. © Baona / Getty Izithombe Umphathi Jikelele we-Hotel okanye uMphathi weeNkonzo
Ihotele idinga umphathi ophezulu - umphathi weGM okanye umhlali - ohlala kwindawo kwaye engagqithwanga kwiofisi okanye egxininiswe kwishishini lenkomfa. Umphathi kufuneka abe khona, atholakale, kunye nobungqina.
Kufuneka abe ngaphandle kwiindwendwe zokubulisa kunye nokubeka ubuso kwihotele. Ukuxhumeka, ukuzinikela, inkonzo yehotele enye kwi-hotele iqala phezulu kwaye ibeka ithoni kuyo yonke ihotele.
02 ngo 10
Ubuntu obugqibeleleyo
Kate unomsebenzi omkhulu. © Getty Images Abasebenzi abaneMvakalelo kunye nabaSebenzi boMoya
Ukuze kulunge, ihotele idinga iqela - bobabini abaphathi kunye nabasebenzi bokuqala-ngeengqiqo zengqondo. Oku kuthetha abantu abanembile, abanomvandalo kunye nokunyaniseka.
Kukho ibinzana elithi "ubumnene buntu," ehamba ngaphezu kokuvuya. Kubalulekile, kodwa kunjalo ububele bendalo, ububele, ihlazo, kunye ne joie de vivre. Umntu onokuthula unika iindwendwe zikhululeke kwaye zibalulekile.
Umqeshwa omkhulu we -hotele weehotele ezinhlanu ucinga ngezinto. Unomdla wokubaluleka, qwalasela iinkcukacha, ukulandelelana kunye nokusebenza kakuhle. "
Ungabilisa konke oku phantsi kombuzo: ngaba isivakalisi sivakalelwa kukuba i-hoteler iyakhathalela ngokwenene? Ngokudabukisayo, ndiza kuthi oku kwenzeka 10% kwexesha.
03 ngo 10
Easy Checkin kunye noHlola
Khangela oku kungena okukhawulezayo. © Getty Images Ugxininisekile, Umhlobo, Ukukhawuleza Ngaphandle
Ukungena kufuneka kube ngumntu, ukukhawuleza, ukunyaniseka, kunye nokucokisekileyo. Ndiyathanda umkhangeli wabasebenzi abajikelezayo ukujonga iindwendwe ngokukhawuleza nge-iPad, njengaseNobu Hotel eKesars Palace eVasgas.
Ukuqhagamshelana kokuqala kunye nehotele i-valet, umnyango wendlu, kunye ne-bellman. Aba baqeshwa mabaxelele "bamkele," ngamagama, ukumamatheka kunye nolwimi lomzimba. Bamele bavuyiswe ukuba bakhonze iindwendwe, kwaye ningakhangeli ngethiphu ... okanye, njengamanye amahotele ama-boutique, ukugxeka ngokukhawuleza, iimpahla zakho, imithwalo yakho, imoto yakho.
Ngokubhekiselele kwi-bellboys, imithwalo kufuneka ihanjiswe kwigumbi lakho kwiintsuku ezili-10. Ikhefu.
Ideskiti enkulu yokwamkelwa kunye nekhenkethi yeqela ...
Yenza isivakalisi sibe neyona nto ibaluleke ngaphezu kwekhomputha, ngokuthintana kweso kwangoko. Unobhala usebenza kakuhle ngelixa bebuqu kunye nokubandakanya. Unganikezeli ngokucacileyo "Ungathini na ?," kodwa ukubulisa ukubamkela ngobubele: "Ndiyakwamkela / Ulungele ukuhlwa / Kunene ukuba ube nawe apha." Umabhalana uyafaneleka ngokubeka indawo kunye neengxaki zengxolo (igumbi elitshintshileyo lokubhema? I-dog / kids / honeymooners?) Uyingqondi. Igama leendwendwe kunye nelo (inkohlakalo!) Inombolo yegumbi akufanele ikhulunywe.Ukuba kukho umba, mhlawumbi ngexesha lokukhangela okanye xa isivakashi sele sibone igumbi, idesksi eliphambili kufuneka lizimisele kwaye likulungele ukusombulula ingxaki, akukho mbuzo eceliwe.
I-Checkout ifanele ibe yinto elula kwaye kulula njengoko kunokwenzeka. Kufuneka kubekho ukhetho olucacileyo. Kwaye / okanye unobhala kufuneka ujabule ukuhamba phezu kwebhilikhwe yakho nawe, ngokucokisekileyo.
04 we-10
Ubulumko kunye namagama
Igama lakho negumbi lendawo lihlala libucala. © Maskot / Getty Izithombe Igama Lakho: Okulungileyo Ukukwazi, Okubi Ukusasazwa
Ukumazi iindwendwe zamagama zizinto ezilungileyo, kwaye kwenza isivakashi sizive sixabiseke. Kodwa iindwendwe kufuneka zibhekiswe ngamagama ngokufanelekileyo nangokuziqonda. Amagama asasazo kwindawo yoluntu yinto yokungena ngasese. Ingaba ngumba wokhuseleko.
Kwaye xa unobhala wee-front uvakalisa inombolo yegumbi leendwendwe ngokuvakalayo, umdlalo! Lona luphulo olupheleleyo lokukhuseleka kunye nesono sobukhulu sokwamkela izihambi.
05 we-10
Qaphela, Musa ukuza
Wonke umntu unesitayela sakhe seehotele. © Getty Images Vumela uMninimzi uzivelele
Kukho ulungelelwaniso oluqilileyo phakathi kwenkonzo esebenzayo kunye nokukhusela. Indwendwe kufuneka izivale ngomyalelo kwaye ingabi myalelo.
Abasebenzi be-Hotel akufanele bazivelele ukuba bayazi iindwendwe zendwendwe-nokuba ngabavakalisi abaqhelekileyo. Abasebenzi kufuneka babuze imibuzo, banike iinketho, kwaye bavumele isivakashi sigqibo.
06 ngo 10
Iinkcukacha zobungcali
Igumbi le hotele ngesitalelo kunye nentuthuzelo. © St. Regis Bali Ulungelelwaniso, Uthintelo Oluvulekileyo lwabaTwendwe abaCocekileyo
Namhlanje, enye indlela yokuba ihotele ibonakale eyahlukileyo kukukhetha kwayo amalungiselelo ekamelo kunye namagumbi okulala. Ezi zivakalisi zimele zibe luncedo, zilungele, zihluke kwaye zendawo apho kunokwenzeka. Akukho nqanaba lesibini okanye ukusika kwekhonkco.
Ihotele kufuneka inikeze zonke ii- lu xury zokuhamba ezibalulekileyo. Ezi zibandakanya iimfuno ezinjenge-drawer epheleleyo kunye ne-closet space; ukhuselekile kunye nejaji yangaphakathi yekhompyutha; zikhuni; amanzi asemabhodleleni akhululekile; izambatho kunye ne-slippers ezihamba ngaphaya kwe-white terry; i-iPhone dock okanye enye indlela yokudlala umculo wakho.
Ndikhangele izinto ezicwangcisiweyo kunye neenkonzo ezibonisa ukunambitheka kwenyaniso kunye nentlonipho. Ukuchukumisa amancinci ohamba ngaphaya kweqhelekileyo, kwaye ezo ndawo zindawo. Ngokomzekelo, amahotele amaninzi e-luxury afaka izihlangu zakho ebusuku. Kwihotele Halekulani eWaikiki, Honolulu, izicathulo zakho ezikhanyisiweyo zibuyiselwe kuwe kwibhokisi ye-bamboo.
Wonke umntu unikeza ii-chocolates. Ndiyathanda ukuba yenzeke kwendawo - ii-truffles ezinkulu, ezikhethiweyo kungekhona nje ngokuba zimela indawo. Iintyatyambo ezimnandi kungekhona nje kwigumbi, kodwa kwi-tray yakho yamagumbi. Isiqhamo esineziqhamo ezivuthiweyo, izityalo ezidliwayo. Ingxelo yemozulu, ifakwe ngumbongo oshicilelwe ngokuzenzekelayo okanye i-goodnight fable. Olutsha, kungekhona ukuveliswa kwesistim, isilwanyana siphatha xa uhlolisisa kunye nesilwanyana sakho.
Ezi ziinkonzo ezingenakuthatyathwa: inqabileyo, ikhululekile, i-gym yamahora angama-24 enezixhobo zegama lomkhwa; ukuba indawo ivumelekile, ichibi elinomlondolozi wokugcina; i-wifi eyongezelelweyo (akusiyo indawo yokufumana inzuzo). Ndijonga kwakhona iindlela ezahlukeneyo zokutya; indawo yezoshishino kunye namagumbi okuhlangana kunye nokushicilelwa kwamahhala; unayo-yi-concierge owazi ngaphezu kwakho; kunye nomgaqo-nkqubo onobubele bentlalo.
Izixhobo zokuhlambela ibhubhe zizinto ezithintekayo zokuhamba ngeendlela ezininzi. Akudingeki ukuba lukhulu kwiintlobo ezahlukeneyo, kodwa lukhethwe ngokucophelela, ngokubaluleka kwimihla ngemihla njenge-Q-tips, i-toothpaste, kunye ne-razor kunye nezinto zokuhlamba.
Izindlu zangasese ezingcono ziza kuba ngumgca womveliso wendawo; Kwakulungile kwakhona uphawu olusisigxina njengeBulgari, Penhaligon, Acqua di Parma, okanye iHermes. Yaye ayisebenzisi sisisindo esisodwa kodwa uthabathe iibhotile zasekhaya ezijikelezayo kwi-3.4-oz. iyakuthintela. Abahambi bezhenketho bayaqaphela xa amahotele egawula iinqununu kunye nale mizila yeehotele engancinci .
07 ngo 10
INkonzo yeCandelo lokuPhumela
Ixesha le-toast. © Chris Ryan / Getty Izithombe Apho Ihotele Inokunyanyisa Ngayo: Isevisi Yekamelo
Kukho ukuhluka okuninzi apha. Inkonzo yekamelo inokuba yinto enhle kwaye ikhethwe ngumntu, okanye i-perfunctory kwaye-yintoni.
Yintoni eyenza umehluko:
Imenyu yenkonzo yegumbi echaza ngokuchanekileyo zonke izitya, akukho nto yokuqikelela, akukho mangaliso.
Abasebenzi befowuni abaqeqeshwe ukuba bathathe umyalelo wakho ngokuchanekileyo kwaye baphendule nayiphi na imibuzo.
Isikhathi: ukuhanjiswa xa kuthembisiwe; kwaye akukho mizuzu engama-30 ephezulu yokulandelelana.
Umncedisi uyakhonkxa aze abuze apho ukusetha khona, kwaye ubuze ukuba ubuyele nini ukucima.
Intshumayelo enothando yenza umehluko phakathi kweenkwenkwezi ezine kunye nenkonzo yegumbi leenkwenkwezi ezi-5. Ndifuna i-tableware kunye ne-china, kunye ne-linens, kunye neentyantyambo ze-hothouse kwi-vase yesiliva.
Xa inkonzo isusiwe, inqwelo kufuneka ifakwe kwindawo yendawo yokufihlakelekileyo, ingashiywe kwiholo.08 ngo 10
Ukugcinwa kwezindlu ezingenakwenzeka
Ukuziphakamisa kukufumaneka kwiinkcukacha. © Getty Images Ukuziphakamisa Kukho nkcukacha
Abasebenzi bezindlu, abanesakhono ezincinane kunye nabahlawulelwayo, ngaba abasebenzi behotele abanqabile kakhulu ukuqeqeshwa. Kodwa ziyakwazi ukugqwesa, kunye nezona zinto zihamba phambili zithengiswa ngokukrakra kwi-craft yazo. Lo msebenzi wenkcazelo ngokukodwa, kwaye ukwahluke kwiinkcukacha.
Abasebenzi abakhulu bokugcina izindlu baqaphelisisa kwaye bengaboni. Bafaka umnatha omkhulu wokucoca - kuquka iindawo ezinjengephantsi kombhede.
Bangakwazi ukulungisa izinto ngokukhawuleza, kodwa akufanele bahambise izinto zenu. Kwaye akufanele bathabathe nantoni na ngaphandle kokuba ilahlwe okanye ibhayise kwakhona. Akumelwe asuse amaphephandaba, iibhotile zamanzi ezingenanto, okanye iibhegi zokuthenga. Inomsindo xa intombazana ithatha i-razor yakho, i-cap, okanye ibha ye-candy engagqibekanga.
Ukugcinwa kwezindlu kufuneka uqaphele iinkqubo ze-eco-consciouss programs kunye neendwendwe "musa ukuthungela". Ngokudabukisayo, oku kuphantse kuphawulwe. Akunakufanele ukuba nabanini bezindlu abahlala kwiindawo ezilambileyo zemvula ezinjenge- Santa Fe inkunkuma eyigugu yokuzalisa ibhulobha engasetyenziswanga ukuze bahlambulule.
Ukugcinwa kwezindlu kufuneka kuthule. Ihotele ayiphumeleli xa ingxoxo yomgcini wendlu ivuselela isivakashi, okanye ukuba iintombi zivakala ukudibanisa okanye zidlala iTV okanye umsakazo kwigumbi.
09 we-10
Ukwazi Umoya Wabo
Uyazi izinto zakhe. © Getty Images Gqibezela iMaster ye-Hotel ne-Locale
Abasebenzi abahle behotele abagqoki ii-blinkers. Bonke abasebenzi abangaphezulu kwinqanaba lomgcini wendlu kufuneka bazi ukuba yintoni.
Bafanele bakwazi ukuxelela isivakashi apho yonke indawo ikhona ehotele: iinkonzo, ukutya, ukuzizonwabisa. Bamele bazi iiyure, iindleko, imigaqo-nkqubo.
Kwaye abasebenzi kufuneka babe nolwazi oluhle kakhulu kwihotele kunye nendlela yokujikeleza. Ukuphazamisa isityegi ukuva "andiyazi" xa ndabuza umqeshwa wehotele malunga nokuthutha kwendawo okanye ezikhangayo. Isimo sengqondo sokuthi "akuyena umsebenzi wam" asinayo indawo kwihotele yezinto ezinokutyebisa.
10 kwi-10
Ukusebenzisana
Umsebenzi weqela lokwenyaniso ufumana umsebenzi. © Andresr / Getty Izithombe Inkonzo engenamthungo ifana neSymphony
Kwihotele enkulu, abasebenzi baqulunqwa kakuhle, njenge-orchestra. Ziqhutyelwa yi-GM, abane-intuitive, ne-GM. Wonke umntu uyazi umsebenzi wabo, njani ukwenza ngayo, indlela yokusebenza kunye nabanye abasebenzi, kwaye - kubaluleke kakhulu - indlela yokufunda nganye indwendwe.
Umgca ophezulu: iinjongo zehotele kukudala amava angenakulibaleka apho iindwendwe ziya kufuna ukuphinda - kwaye zixelele abahlobo babo, oogxa nabo, kunye neendawo zokuphonononga kwi-intanethi malunga. Uyazi inkonzo enkulu xa uyifumana; ivakalelwa kwaye iyabunqabile, kodwa ngexesha elifanayo lendalo ngokwemvelo - indlela izinto ezifunekayo.
Fumana okunye malunga no-Eric Weiss kunye nento ayenzela amahotele, kunye neendlela zakhe ezinqabileyo eziqhelekileyo zokufumana ihotele yenkampani yokunethezeka .