Ehlelwe nguBenet Wilson
Ngethuba ukukhutshwa kogonyamelo komgibeli we-United Airlines ukufumana inqwelo-mpahla, inyaniso kukuba yinto eqhelekileyo kwiinqwelo zeenqwelo zeenqwelo zokuhamba ngeenqwelo zeenqwelo, kunye nabagibeli bebhola ngenxa yoko. Ingaba abagibeli bavolontiya bayakuxhamla ngokubuyisela imbuyekezo - okanye i-airline kufuneka ikhethe abagibeli ukuba baphumele ngokungabandakanyekanga - nantsi indlela inkqubo esebenza ngayo, kwaye yintoni omele ulindele ukuba kwenzeke kuwe.
Iinqwelo-moya zihlala zijongana neenqwelo zeenqwelo, ukubheja ukuba kuya kuba neenguqu ezaneleyo eziya kuqinisekisa ukuba wonke umgibeli uya kufumana isihlalo kuyo nayiphi na indiza. Kodwa kukho amaxesha apho wonke umntu ebonisa, okanye kukho isiganeko - njengemimozulu okanye ingxaki yendlela yokusebenza - leyo ingashiya iinqwelo zeenqwelo zeenqwelo-moya ukuze zifike kwiindawo zokuhlala. Xa oko kwenzeka, yonke inqwelo yeenqwelo-moya inento ebizwa ngokuba yiKontrakthi yokuThuthwa , echaza okokuba umphathiswa uya kukufumana ukuya kwindawo yakho yokugqibela.
Njengomgibeli, kunokuba kukhwankqisekile ukufika kwaye ukhangele esikhumpyutheni, ukujonga kuphela ukupakisha kwakho ibhola kwaye uqaphele ukuba awunaso isabelo sokuhlala. Iinqwelo-moya azikwazi ukuzithobela ngaphandle-nilly - kukho inkqubo, echazwe yiSebe lezokuThutho lase-United States. Xa inqwelo yendiza idlula, i-DOT kuqala idinga iifayili ukuba zibuze abantu abangenako ukukhawuleza ukuya kwindawo yabo yokugqibela ukuba bazinikezele ukuyeka izihlalo zabo, ukuze batshintshwe.
Kodwa ngaphambi kokuba uzinikele ngokuzithandela, cela imibuzo emibini:
- Iyiphi indiza elandelayo apho i-airline ingaqinisekisa isihlalo sakho ? Olunye uhambo lwenqanawa lunokuba luyamkeleka kuwe. Ngakolunye uhlangothi, ukuba i-airline inikezela ukuba ikubeke kwi-standby kwenye enye indiza ezelekileyo, unokwenziwa umgca.
- Ngaba i-airline iya kunika ezinye izibonelelo ezifana nokutya kwamahhala, igumbi lehotele kunye nokutshintshwa phakathi kwehotele kunye neesikhumulo sezindiza? Ukuba akunjalo, usenokufuneka uchithe imali ekunikezelayo ngokutya okanye ukulala ngexesha ulinde indiza elandelayo.
Okubalulekileyo apha kukuxoxisana ngembuyekezo eyamkelekileyo. Iinqwelo-moya zivame ukunika iifowu zeenqwelo zeenqwelo ezizayo, kodwa zinika izikhokelo zabasebenzi zokuxoxisana. Buza nabagibeli, kwaye banokukhetha abo bavolontiya abakulungele ukuthengisa izibonelelo zabo kwixabiso eliphantsi. Ukuba i-airline ikunika ithikithi yamahhala okanye i-voucher yokuthutha kwixabiso elithile leedola, khumbula ukubuza malunga nemingcele. Udinga ukwazi ukuba ithikithi okanye i-voucher enhle kangakanani, ingaba ixakeke ngexesha lokuhamba kweeholide kwaye ingasetyenziselwa iindiza zamazwe ngamazwe.
Ukuba i-airline ayifumana amavolontiya anele, ngoko kuya kubakho abagibeli abangabandakanyekanga. Kwimeko enjalo, ufanelekile ukuhlawulelwa, kwaye unamalungelo athile. Ukuba uqhutywe ngokungenanto kwaye i-airline ilungiselela ukuthutha okuza kukufumana kwindawo yokugqibela ekuhambeni kweyure lexesha lakho lokufika lokuqala, awuyi kuhlawulwa.
Ukuba indawo yokuthutha iyakuthatha ukuya kwindawo oya kuyo phakathi kweeyure ezimbini kunye neyure emva kokufika kwakho kwasekuqaleni (okanye phakathi kweyure kunye neyeeyure ezine kwiindiza zamazwe ngamazwe), i-airline kufuneka ikuhlawule inani elilinganayo nama-200 ekhulwini lakho lokuhamba kwindlela yakho ukufika okokugqibela ngaloo mini, nge-650 dollar ubuninzi.
Ukuba ukuthutha kukufika kwindawo oya kuyo ngaphezu kweeyure ezimbini kamva (iiyure ezine kumazwe ngamazwe), okanye ukuba i-airline ayenzi naluphi na amalungiselelo okuhamba okubakho, inkokhelo ephindwe kabini kwimizuzu engama-400 yendlela yakho enye xa uhamba nge-1300.
Kwabo basebenzise amanqaku athengisa rhoqo okanye ithikithi ekhutshwe ngu-consolidator, isinxephezelo isekelwe kwimali esezantsi kakhulu, tshekisha okanye ukuhlawulwa kwekhadi lekhredithi elihlawulwe ithikithi kwiklasi efanayo yenkonzo kuloo moya.
Abahamba ngeentambo bahlala begcina ithikithi yabo yokuqala baze bayisebenzise kwenye iindiza. Ukuba ukhetha ukwenza amalungiselelo akho, unokucela "ukubuyiselwa kwemali engenakuzikhethela" ithikithi yendiza oye waxhulwa kuyo.
Ukuba uhlawula iimrhumo zeenkonzo zokuzikhethela kwi-flight yakho yasekuqaleni, njengokhetho lokuhlala okanye imithwalo ehlotshweyo kwaye awuzange ufumene ezo nkonzo kwi-flight substitution yakho okanye kufuneka uhlawule okwesibini, i-airline eyakukukhupha kufuneka ikunike imali yokubuyiselwa imali.
Ezinye izikhokelo eziqhelekileyo eziza kusebenzisa iinqwelo-moya ukuba zichongwe ngubani oza kuhlonywa yiyo: abo abangazange bakhethe isihlalo xa bebhubhisa i-flight; abo bajonga kwixesha lokugqibela; abo bangekho esangweni 30 imizuzu ngaphambi kokukhutshwa; kunye nabahamba ngeencwadi ezihamba phambili. Iinqwelo-moya ziya kunika iikitikiti zamahhala okanye iifowuni zemali eziza kutshatyalaliswa kwiindiza ezizayo, unelungelo lokucela isheke sokuhlawula.