I-Q & A neContiki CEO uCasper Urhammer

Ukuhlala phezu kweemarike zeminyaka eminyaka

Kha wulezi ukuba yintoni efana nokuqhuba inkampani yezokhenketho? Senze. Ngoko ke, sahlala phantsi noCasper Urhammer, i-CEO yeeContiki. Inkampani inxalenye yenkampani yezohambo, intsapho yeempawu ezibandakanya i-Insight Vacations, iTrafalgar, i-Red Carnation Hotel Collection ne-Uniworld Boutique River Cruise Collection. I-Contiki igxile kwikhenketho kubahambi abaneminyaka eyi-18 ukuya ku-35.

Ngaphambi kokuthatha le ndawo ngoSeptemba 2014, u-Urhammer wayephethe umlawuli weGroupon Australia kunye neNew Zealand kunye nomsunguli-cosi waseGroupon Denmark.

Kwakhona ungumhambi wehlabathi, akukho mzekelo osebenzayo kwi-gig yakhe yangoku. Uhlala ehlabathini lonke, uqalise ishishini kwiziko le-tech. Umoya we-Urhammer (uyisibhakabhaka) uyamnika into efana nesimo seminyaka eyi-mill esetyala.

Wazalelwa waza wakhulela eDenmark, u-Urhammer unesidanga se-bachelor yorhwebo kwimithetho yamazwe ngamazwe. Uhlala eGeneva kodwa uthetha nge-About.com kwikomkhulu le-Travel Corp e-Anaheim, CA.

I-Contiki's credo ngu #NOREGRETS. Ifilosofi ngokuqinisekileyo isebenza kwi-Urhammer.

Umbuzo: Awuzange usebenze ixesha elide. Ziziphi izinto ozibonayo?

A: Le yoshishini eliqhuba kakuhle. Akukho nto iphukile. Akukho nto imele ifakwe. Senza kakuhle. Sithatha into efanelekileyo kakhulu kwaye siqinisekisa ukuba iyaqhubeka ikhula. Sinenhlanhla ukuba nenani labantu esenzayo. Wonke umntu uthetha malunga neminyaka eyiwaka leminyaka. Sisebenza nabo ngaphambi kokuba kupholile.

Senze njalo iminyaka engama-53. Umsebenzi wethu njengeqela ukubabamba, ukhuthaze baze babe nama-35, baze banikezele kwezinye iimveliso zethu. Kubaluleke kakhulu ukuba uhlale ufanelekileyo.

Umbuzo: Ingaba imvelaphi yakho kwindawo yetheknoloji ikunceda?

A: Ukuphunyezwa kunye nokuhanjiswa kwemveliso yinkqubo ephantsi, kodwa kakhulu.

Kukho ubuchule obuninzi nolwazi kule nkampani. Kukho ukusebenzisana okwenyani, nokuba yinxalenye yenkampani enkulu ephethe i-chain chain. Abantu beza kusebenza kwi-Travel Corporation kwaye bahlala ubomi.

Zonke izinto endizisayo kwi-digital background, ngokuphathelele ukuguqulela ukuba zibe yinto echaphazelekayo kule ndawo. Sibheke kwizinto ezifana nezixhobo ezenziwa yi-Millennials. Yonke into esenzayo yinkampani yamakhasimende. Sinewebhusayithi efanayo kwimiba eyisibhozo. Siyivuselela kwakhona. Senze uphando oluninzi malunga nendlela esiya kutshintsha ngayo. Siza kwenza kube lula kubantu ukuba bahlole ukuba iContiki yinto efanelekileyo kubo. Sitshintsha ngokupheleleyo iteknoloji. Kuya kuqaliswa ukuqala kwangethuba ekuqaleni kowe-2016.

Q: Iminyaka eyi-Millennial yenza konke kwiifowuni zazo kule mihla, akunjalo?

A: Ewe kwaye yeso sizathu sokwakha iselula kuqala. Kulula kakhulu ukwenza izinto ezinkulu kwikhompyuter yekhompyutheni eyahlukileyo. Siphinde sihlaziye i-App yethu. Kuya kuba yondlo yokuxoxa, ungathetha ngaphambi, emva nangethuba lokutyelela kunye nabanye abahambi. Unokuxoxa nabantu abaya kubakhenkethi enye. Unokufumana uhambo, uya kukwazi imozulu. Injongo ephambili iya kuba ukudibanisa nabo ohamba nabo.

Umbuzo: Kuthiwani ngabahambi abade baneminyaka engamawaka eminyaka? Ngaba ulindele ntoni kubo?

A: Akunjalo nje ngamawaka eminyaka. UGen uza ejikeleza kwikona. Ngoko kufuneka siqinisekise ukuba iqonga liya kuhlala iminyaka emihlanu ukuya kweyishumi. Kodwa kwakhona kufuneka kube nzima kwaye iguquke ngokwaneleyo ukuba inokubambisana noko isizukulwana esilandelayo siya kuyifuna. Kule nqanaba, andinayo into yokuba oko ku nokuba yintoni.

Umbuzo: Ziye zazihlawulela njani iindlela zokuthengisa ukuze zifikelele kubathengi abanakho?

A: Iintsuku apho ungayifaka isikhangiso kwiphepha uze ulinde ifowuni ukuba ikhwele iphelile. Ngaloo ntsuku apho unokwenza nje ukuthumela iincwadana. Senza ukuthengiswa okwenziweyo. Senza umxholo. Sisebenza kunye nabashukumisayo njengabadumileyo. Kunyaka odluleyo sasebenza kunye neenkwenkwezi kwiMidlalo yeTrone ukuxelela ibali kwividiyo kwaye sahambisa le vidiyo.

Oko kunelisekile ukuba abantu abaselula banokuziqonda. Yindlela enomdla yokuba abantu abatsha bafunde ngathi. Ikwazisa ukuzithemba kwempawu. Yile ndlela esithengisa ngayo umkhiqizo wethu namhlanje.

Umbuzo: Ngoko uthe ukuvakasha kwendabuko akusebenzelanga kuwe?

A: Sixhaswe kwaye sinokuqulathwe ngumsebenzisi. Imidiya yoluntu, iividiyo, umculo. Yindawo ekhangayo kakhulu. Ukusasazwa esikufumanayo kuyamangalisa. Njengomzekelo, senza into kanye ngonyaka ngokubizwa ngokuba yiNdleleni yohambo. Sithatha malunga neyeshumi ezidumileyo Ezi ziThupha ezikufutshane nathi. Abanye babo banezigidi zabalandeli. Iimbono enye yezigidi kwi-YouTube zifana ne-TV series e-Bravo. Ukwabiwa okukhulu.

Sithatha abachaphazelayo emhlabeni jikelele. Sibapha amava amnandi. Bahambisa iividiyo kwaye sifumana amadijithi aphindwe kabini kwezigidi zeembono. Yindlela yethu yokufikelela abantu nokuxelela ibali likaContiki.

Umbuzo: Nguwuphi umxholo owenzayo?

A: Sivelisa rhoqo ngonyaka, iividiyo ezingama-20-25. Sisebenza kunye nabafana abanomdla kakhulu abanomboniso kwi-MTV. Kubizwa ngokuba yiNgcwaba yoBomi . Zizinto ezili-100 zokwenza ngaphambi kokuba ufe. Baye badlala ibhasikidi kunye no-Obama. Sazilungiselela ukuba babe nobhiya kunye nePrince Harry eLondon. Yiloo nto umboniso weTV malunga, abantu abaselula abanomdla wokuphila. Yilungelelwano olufanelekileyo. Sawahamba ngeenxa zonke zeYurophu nabanqobile ukhuphiswano olubizwa ngokuba yi-Epic Bucket List. Sasinamashumi amawaka angeniso.

Sahamba ngeYiputa naseYurophu. Sichitha inzuzo enkulu yokunika aba bantu abatsha ixesha lokuphila kwabo. Cinga ukuthabatha abantu abahlanu kwihambo yabo yokuphupha kunye namaqhawe abo aqhele ukubonwa kwiTV. Kithi, oko kukuthengisa okuhle. Ngaphezu koko siphelile ngevidiyo enkulu endleleni. Ezio vidiyo zikwisiteshini sethu se-YouTube, kumashishini ashukumisayo. Sichitha imali eninzi, siyixhaphaza kubathengi ngeendlela ezahlukeneyo. Sisebenzisa ubuninzi bebhajethi yethu yokuthengisa kulo.

Umbuzo: Uhlobo olunjani lokuthengisa? Ingaba unayo indlela yokuyilinganisa?

A: Idijithali kule mihla yonke malunga nemathematika. Ukuba ubonisa ezi zininzi iividiyo, uyazi ukuba zininzi zizakukhawulela kwiwebhusayithi. Yonke imathematika. Kuye ukuthengisa ngo-2015. Kodwa asiyisebenzisi iteknoloji ngenxa yetheknoloji yedwa. Konke malunga nokunika abantu ukuqonda okungcono kweContiki.

Q: Ngoko awuthengi iintengiso kumaphephancwadi kwakhona?

A: Ukuba uthetha iintengiso kumaphephancwadi ohambahambayo, asenzi nto kakhulu. Sinoxhomekeke kubathengi kunye ne-intanethi. Izifundo ungakchofoza kwi-website yethu. Nangona kunjalo, iincwadana ziyimveli kwishishini lethu. Basenayo ixabiso elininzi kuthi. Umyinge weminyaka yabathengi bethu e-US ngowama-27. Ngelo xesha ebomini babo, xa behamba nohambo kunye nathi, mhlawumbi kubekho utyalo-mali obuninzi. Le ncwadana iqinisekisa ukuba oko benzayo ngemali kuyabaluleka. Baya kubonisa abahlobo babo baze baxoxe ngawo, bathathe amanqaku. Le ncwadana ibaluleke kakhulu. Kufuneka sibe kwibhola nayo yonke unyaka.

Umbuzo: Sinike ingqiqo yendlela imisebenzi yeContiki eninzi ngayo.

A: Sinemisebenzi kumazwe angama-55. Sinamaqela athengisa esixhenxe. Sinamaqela edijithali, ukuthengisa kunye namaqela okusebenza. Iingxelo zonke zezoshishino ekulawuleni abaqondisi kunye noongameli kwaye ke kum. Ndinabantu abahlakaniphile kakhulu abanezakhono kwizinto abazenzayo. Ngokuqinisekileyo yoshishino lomhlaba wonke. Ndihlala eGeneva kwaye ndihamba ngeentsuku ezingama-200 ngonyaka. Ngasekupheleni komsebenzi waseYurophu, iMelika iyavuka. Kwaye xa uMelika elala, u-Australia uyavuka. Konke kusebenza kakuhle. Unyaka ukuya kutsho, siphezu kweepesenti ezisibhozo, sithandana neepesenti ezithoba. Ngokubhekiselele kumanani amanani, oko kuninzi.

Q: Kuphi iMillennials ehamba kule mihla?

A: Sinenkqubo ebizwa ngokuba yiJapan. Okuye kwazuza ukuthandwa njengokuba awuyi kukholelwa. Yindawo encinci yokutshisa amawaka eminyaka. Kufuneka uhambe ngotyelelo apho kwaye sinenkqubo epheleleyo.

Ukuhamba ngeenqanawa kunye nokuhamba ngeenqanawa nakho kuyathandwa kakhulu. Siye sajikeleza ngeYurophu nase-Asiya, ndajoyina uhambo oluhamba ngeCroatia. Kwakumnandi ukubona uMdlalo weendawo zeTrone kwaye ubona iidonfini zixhamla yonke indawo emanzini. Sineenqanawa ezilishumi esichatha kuyo. Bahlala bekhululekile kwaye babamba abagibeli abangamashumi amahlanu.

Umbuzo: I-Contiki yazisa i-Styles Styles concept ngonyaka odlulileyo. Ngaba oko kuphumelela?

A: Yinyani ngokwenene. Into esiyilwela ukuyenza ngaphambili iyahlukana. Asizange sifune ukuhlelwa kwicandelo elinye kuphela ngenxa yokuba sihamba ngeendlela ezahlukeneyo ezingama-300. Izitayela zokuhamba yindlela efanelekileyo yokuba siyichaze oko. Kunceda ngokwenene ukuma kwethu. Ezinye iindidi zithandwa kakhulu kunabanye. Ukugqithisa nokuPhezulu kwamandla yimimiselo emibini. Kodwa akusiyo wonke umntu ofuna ukuvuka kusasa aze ahlale emini ebusuku. Abantu bafuna izinto ezahlukeneyo. Yingakho i-Styles Styles yaziswa.

Umbuzo: Kuthiwani malunga nohambo olutsha? Ngaba kubalulekile ukuphuhlisa?

A: Asiyi kuza nezinto ezininzi ezitsha. Ezinye zezo khenketho azitshintshile ukususela kuma-80s okuqala. Baye benza izinto ezifanelekileyo. Baya kwiindawo ezilungileyo. Sine thamsanqa kwaye siyasikelela. Sinezinto ezintle ezichaphazelekayo. Sisebenze kunye namanye amaqabane ukusuka kwinkampani iqalile. Ngamanye amaxesha sisizukulwana sesibini okanye sesithathu sentsapho efanayo kunye nathi. Sinobuhlobo obunamandla obukhulu kakhulu, ngakumbi eYurophu. Le yiprogram yethu endala kunye enkulu. Ayikwazi ukubetha.

Umbuzo: Ngoko ke, izinto ezineminyaka engama-18 ukuya ku-35 ubudala ezifunayo azizange zitshintshwe kwisiqingatha sekhulu leminyaka?

A: Ewe banako. Kodwa iNqaba ye-Eiffel isengcono. Siya kwiindawo ezidumileyo zokubona izinto ezithandwayo. Oko kusasebenza. Sinokuthi sitshintshe ezinye zokutya ekuhambeni kwendlela kwaye ngokuqinisekileyo sithengisa ngokuhlukileyo. Ezinye zezinketho zitshintshile. Asizange sihambe ngeminyaka engama-50 edlulileyo. Ngokuqinisekileyo siye savuka. Kodwa ingundoqo yento esenzayo noko esikubonayo ihleli enye. Inkomfa yabantu, imnandi kunye namava ahlala efana.

Umbuzo: Ngaba abaseYurophu bafuna ukubona izinto ezifana neNorth America?

A: Ihlabathi liba yindawo encinci. Ngomhambi, ozisa ithuba lokufumana izinto ezineminyaka eyadlulayo. Saqala ukuhamba ngeeYurophu. Yiyo isiseko seContiki. Kodwa namhlanje, nathi sinokutyelela e-Asia. Unokwenza isiqithi esiya eThailand. Sinokutyelela eLatin America. Kungekudala, ndisePeru . Ndenze i-Inca Trail ukuya ku-Machu Picchu. Kulo nyaka, sinikezwe ilayisenisi yokwenza i-Inca Trail yeentsuku ezine.

Q: Sitshele nge-Inca Trail.

A: Kuqala. Yilokho omele ulindele. Ndenze ingcaciso yosuku olunye. Xa uhamba nge-Inca Trail, udla ngokwenza ngamaqela. Zininzi izilwanyana. Bakuva uzayo kwaye bafihla. Ndagqiba ekubeni ndiqhube umzila. Ndakwazi ukuhamba ngokukhawuleza kangangokuba izilwanyana zazingenalo ithuba lokuzifihla. Ndabona izinto ezintle kakhulu. Iintaka ezingenakukwazi ukuzicingela. Ndabona iibhere ezimnyama zimi. Uvele ugijime. Ndazibona iibhola ezibomvu. Yayiyindlela enhle yokuyifumana.

Umbuzo: Kuvakala ngathi uzama ukufumana ubuninzi beehotele kunokwenzeka.

A: Wonke amathuba endinako, ndijoyina ityelelo. Kubaluleke kakhulu ukuba uhlale uhambelana nabahamba ngee-20. Ndixelela abantu ukuba ndingubani. Ngokuqhelekileyo bafuna ukwazi usuku lokuqala okanye kunjalo. Kodwa emva komhla babengenakukhathalela. Ndiya kwibha kwaye ndiyilungele isiselo kwaye ngamanye amaxesha abantu beza bexoxa. Ixesha elihle.

Umbuzo: Ngaba uye wafunda ezininzi ngokudibana nabathengi bakho?

A: Ewe, kwaye yaqala ngomhla wam wokuqala emsebenzini. Ndajoyina ityelelo eLondon ndahamba nabo iintsuku ezimbalwa. Ndadibana nentombazana enhle eArizona. Wayengumntu wokuqala ndathetha naye. Ndambuza ukuba isisusa sakhe sithatha ukuthatha uhambo. Wathi kum, 'UCasper, ndingowokuqala kwintsapho yam ukuba ndihambe eMelika. Ndandinomnqweno ovuthayo wokuthatha olu luhambo. Akunakuba lula kuba andifuni kwintsapho ecebileyo. Ndiyasebenza kwi-Subway kwaye ndithatha yonke imali yam kwaye ndibeka bucala yonke into enginako. Kwandithatha iminyaka emine. Ndade nditya kakhulu i-Subway kwaye ndafumana iipounds ezimbini. Kodwa ndayenza.

Ngaba unokucinga ukuba ukuthobeka kwakunjani? Ndiya kuhlala ndihlala engqondweni yam. Ukuba loo nto njengona nto yokuqala yokuqala yayiyisipho. Uxanduva lwam lukhulu kukuqinisekisa ukuba ngamnye umhambi ohamba ngetyelelo ufumana ixesha lobomi bakhe.

Umbuzo: Kuthiwani ngokuphinda kunye neqela leshishini?

A: Kwenzeka kakhulu. Kodwa kakhulu sibona abantu behamba bebodwa. Ingaphezulu kwesahlulo se shishini, ngokwenene. Yimveliso epheleleyo yaloo nto. Eyona nto ibangela ukuba iqela livakale xa usendwendwe. Wonke umntu unokufumana ixesha elifanelekileyo, nokuba uyahamba okanye uwedwa. Ngokubhekiselele kwimiba yabantu, kukho umda wendalo wokuphindaphinda ishishini. Kukho into yalo. Sithanda ukunyusa.

Sifumana ukuba okokuqala okanye abahamba ngexesha lesibini beza kuthi bafumane ukuzithemba. Sibafundisa ukuba babe ngabahambi. Mhlawumbi okwesithathu okanye yesine, baya kuhamba nabo. Ngamanye amaxesha bayenza amaqabane abo abahamba ngexesha elide kwii-Contiki ukutyelela.

Iindwendwe zethu azange zandise kakhulu. Inkqonkqo ebalulekileyo iya kuhlala isanda. Ifilosofi endifuna ukuyifaka yimbono endiyibiza ngokuba yinqanaba lokuzonwabisa. Unqwenela ukuqinisekisa ukuba zonke iingongoma zogqithiso lwegama lakho zingaphezulu kwesiseko. Uber ulungile kakhulu. Xa imoto iya kucoceka. Umqhubi unxibe i-suit. Uyaninyamekela. Uthumela iirisithi nge-imeyile. Ezi ngongoma zichaphazela zonke.

Sineenombolo zokuthintela, ezifana newebhusayithi yethu kunye ne-App; amaziko okufowuna, abaphathi beetyelelo. Sifanele sibe ngaphezu kwesiqendu kubo bonke. Kufuneka sifumane amaphupha apho singakwazi ukuwa phantsi kwaye balungise izinto. Ngokomzekelo, sifumene ukuba indawo esiqala ngayo ukutyelela kwethu eLondon ayilungele. Ayibonakalisi uphawu. Ngoko, sitshintsha izinto. Sifuna ukuba yi-Red Bull, i-Apple okanye i-Go Pro yoshishino. Ngaphandle kwekhnoloji sihlaziya i-brand yethu ukuze yonke imihla udibanise ne-brand yethu, kufuneka ibe mnandi.

Umbuzo: Ngaba uceba ukufikelela kumaziko amaninzi malunga nokuthengisa iContiki?

A: Sisoloko sifuna amaqabane amashishini amaninzi. Sisenza imiboniso yezorhwebo. Zonke i-consortia esisebenza ngayo ngendlela enye. Encinci okanye enkulu, ndinomdla kubo bonke. Kubaluleke kakhulu kuthi. Ndifuna ukuqinisekisa ukuba sihlala kufuphi nabo kwaye sincedise. Imarike yethu yaseMelika iye yaba mkhulu kunamhlanje kwaye sifuna ukuphinda sibuye sisebenze.

Sinezicwangciso ezithile zokwenza kube lula ukuba ii-agents zifumane ulwazi malunga neContiki. Okwangoku sithembela kwiqela lethu elifanelekileyo labathengisi. Asikwazi ukufikelela kuwo wonke umntu. Abanye abantu kufuneka bafikelele kuthi. Ama-Agents angaya kuthi kwaye siya kubaxelela ngokuthe ngqo ukuba benzani. Abo bafuna ukusebenza ngamawaka eminyaka, siyawafumana. Abanye bathengisi abaphumelele kakhulu baneminyaka yabo mahlanu nangama-60. Ndandifumana ezinye iizithunywa ezithengise ngaphezu kwe-100 ye-Contiki ukutyelela unyaka ukuya kutsho. Khawucinge ngeemishoni zabo. Akuyonto ephantsi kwetikiti.