Bhetele iBhodi
I-United Airlines ikhuphele ingxelo namhlanje ethembisa ukuguqula iqela elitsha ngendlela ejongene ngayo nabagibeli bumping abandakanyekayo ukukhutshwa kwe-Dkt David Dao kwi-Flight 3411 ngo-Ephreli 9, isiganeko esasigxina kwi-virus emhlabeni jikelele.
"Wonke umthengi ufanelwe ukuphathwa ngamanqanaba aphezulu enkonzo kunye nengqondo ejulile yesidima nenhlonipho," kusho i-United CEO u-Oscar Munoz kwisitatimende.
"Kwiiveki ezimbini ezedlulileyo, asizange sihlangabezane naloo mgangatho kwaye siyaxolisa kakhulu. Nangona kunjalo, izenzo zithetha kakhulu ngaphezu kwamazwi. Namhlanje, sithatha ikhonkrithi, isenzo esinentsingiselo sokwenza izinto ngokufanelekileyo kwaye siqinisekise ukuba akukho nto iyakwenzeka kwakhona. "
Ngenxa yoko, i-United ithi iya kuphumeza iinguqu ezili-10 "ezinzulu" malunga nendlela ihamba ngayo, isebenza kwaye ihloniphe abathengi bayo. Bazi:
Ukunciphisa ukusetyenziswa komthetho kwiinkqubo zokhuseleko kunye nezokhuseleko kuphela.
Akufuneki ukuba abathengi bahlale ephasini ukuba banike isihlalo sabo ngokungenanto ngaphandle kokuba ukhuseleko okanye ukhuseleko lusemngciphekweni.
Ukwandisa ukuhlaziywa kwamakhasimende okukhuthaza abantu ngokuzithandela abenqatshelwe ibhodi ukuya kuma-$ 10,000.
Ukuseka iqela lezisombululo zamakhasimende ukubonelela ngeenjengezixhobo ezinobunjengezixhobo ezifana nokusebenzisa ii-airports ezikufuphi, ezinye iinqwelo-moya okanye ukuthuthwa komhlaba ukufumana abathengi kwindawo yabo yokugqibela.
Qinisekisa ukuba abasebenzi bayabhalwa kwi-flight okungenani imizuzu engama-60 ngaphambi kokuhamba.
Ukubonelela abasebenzi ngeengqeqesho zoqeqesho zonyaka.
Yenza inkqubo yokuzenzekelayo yokucela iinzisebenzi zokuzithandela ukutshintsha izicwangciso zokuhamba.
Ukunciphisa inani lokubheka ngaphezulu.
Ukuxhobisa abasebenzi ukuba basombulule imiba yenkonzo yabathengi ngexesha.
Ukuphelisa i-tape ebomvu kwiingxowa ezilahlekileyo ngonaphakade ngokuthatha "umbuzo ongenakubuzwa" kumthwalo olahlekileyo.
Ezinye zeenkqubo ziya kusebenza ngokukhawuleza, ezinye ziya kukhishwa ngaphaya kweye-2017.
UHenry Harteveldt, umcwaningi wecandelo lokuhamba kunye nomcebisi kwiSan Francisco-based Based Atmosphere Research Group, wenza uphando kwaye uthetha rhoqo malunga namava ahamba ngeenqwelo. "Xa ndifunda ingxelo, ndabona ithoni ephilileyo neyinyaniso eyathatha. Le nkampani enekhanda layo lixhomekeke phantsi, liqonda ngokupheleleyo ingxaki ebangelwa yiyo kunye nokuphendula okuphazamisekileyo kwehlabathi okwenzekileyo, ngoko ndiyamncoma u-United ngokwenza oku. "
Kodwa akunakwenzeka ukuba ngaphezu kwexesha, iUnited iyakubona ukuba kukho izinto ezongezelelweyo eziza kuphanda ukutshintshwa kwenguqu enokwenzeka, utshilo uHarteveldt. "Enye yemibuzo endiyifumanayo kwiUnited States iyaphaya kokusetyenziswa kwamagosa okuthotyelwa komthetho. Kwingxelo yayo, bathi abayi kubabiza ukunyanzeliswa komthetho ngaphandle kokuba ukhuseleko kunye nemiba yokhuseleko, kodwa uyichaza njani loo nto? "Wabuza. "Ngethuba luni i-airline ithatha isigqibo sokuba umgca sele uwelekile kwaye uyichaza njani loo nto? Ndiyayiqonda injongo ye-United, kodwa ndixhalabile ukuba kunokufuna ukuba kubekho iinkcukacha ezithile ezinikezelwe kulo. "
I-Harteveldt ibona ingxelo njengento yokuqala yokuhamba kweenqwelo zeenqwelo-moya malunga nendlela ilawula ngayo iindiza ezingaphezu kweenqwelo-moya kunye nezibheno ezingabandakanyekanga.
"Andiboni oku njengomdlalo wokuphela. Enyanisweni, ndiyibheke njengombhalo we-organic kunye ne-United ifuna ukwenza njalo, "watsho.
Iziphakamiso ezintathu kwezi-10 zavela eHarteveldt. "Okokuqala, iUnited ithembise ukunciphisa izinga apho ihamba ngeenqwelo zabo," watsho. "Le ngongoma enkulu kubathengi bayo kwaye kuthetha ukuba kuya kuba neenqwelo ezinqabileyo apho amajumrhu kufuneka afune amavolontiya ukuba athathe i-overbooking."
Okwesibini, iHarteveldt idumisa uManyeneyo ngokutshintsha iipolisi zayo ngokubeka abaqeqeshi kwiinqwelomoya. "Ngokufuna abaqeqeshi ukuba bahanjiswe ngendiza engama-60 ngaphambi kokuba bahambe, kuthetha ukuba abasebenzi abanesizathu esisemthethweni sokufika kwindawo eya kuyo baya kubhalwa ngaphambi kokuba ibhodi iqale," watsho. "Kwakhona kunika abasebenzi kunye nabagibeli ithuba lokukhusela kwaye avumela ukuba abasebenzi bezango bakwazi ukulawula kakuhle i-flight xa kukho abantu abangaphezu kwezihlalo."
Okwesithathu, kulungile ukuba i-United izotyale iteknoloji efunekayo kubagibeli nabasango bezithuthi ukulawula amava abo, kusho uHarteveldt. "Kwimeko yabagibeli, baya kufumana iingqalelo kuzo zonke iingongoma zokungena, iwebhu, nge-mobile kunye nakwii-kiosks xa iindiza zithe gqithiswa kwaye iivolontiya ziyadingeka," watsho. "Kwaye izaziso zamasango ziya kukwazi ukulawula kangcono la mava."
Ukuhlaziywa kubonisa ukuba izinto ezininzi azihambelanga ngaloo mini, watsho uNooz. "Kodwa i-headline icacile: iipolisi zethu zifike ngendlela yexabiso lethu kunye neenkqubo eziphazamisa ukwenza okulungileyo. Le yinto yokuguqula sonke kuthiwe e-United kwaye ibonisa ukutshintsha kwenkcubeko ukuba ibe yinkampani engcono, elineenkcukacha ezixhaswa ngabathengi, "esho. "Abathengi bethu kufuneka babe phakathi kwento esenzayo kwaye ezi tshintsho ziqala nje ukuba siza kubuyisa njani ithemba labo," wongezelela.
Kodwa u-Harteveldt ulindele ukuba abagibeli baxakeke baze baxake i-United announcement. "Ndiyakholwa ngokwenene ukuba i-United yaya kule nto njengomzamo onyanisekileyo wokuba ube ngcono. Kodwa zenzo nje eziqhubekayo ziza kubonisa uluntu ohambahambayo ukuba i-United iyingozi malunga nokuhamba, "watsho. "Kuya ku-United ukuba iphile kwizithembiso ezenziwe kule ngxelo kwaye zigqithise xa kunokwenzeka."
Ngelishwa ku-United, kungakhathaliseki ukuba yintoni eyenzayo, kuya kufuneka ibe kabini ngokufanelekileyo njengoko abakhuphiswano bayo babonwa njengesiqingatha esilungileyo, utshilo uHarteveldt. "Kukhona iliso elimnyama malunga ne-logo ye-United Airlines yeglobe ekhangelwe yiyo eyenzekayo kwi-Flight 3411 kwaye iya kuthatha iminyaka ukuze isohlo elimnyama liphele," watsho. "Efanelekileyo okanye engekho, i-United iza kuba phantsi kwe-microscope."