IBaltimore wayengumasipala wokuqala kwisizwe ukuphumeza isikhungo se-call sokunxibelelwaniswa esingxamisekileyo kwi-311 ngo-1996. Ngaphambi kokusekwa kweziko lokufowunela, iBaltimore wayenayo inombolo yefowuni eyi-7 yokubiza amapolisa. Oku kubangele ukuba abemi bafonele 911 kwimicimbi yamapolisa engxamisekileyo kunye nonongxamiseko kunye nokuthintela iifowuni eziphuthumayo zangoku ukukhawuleza ngokukhawuleza.
Ngo-2001, uMeya-dolophu uMartin O'Malley waqalisa iWorld Call Centre, eyandisa ukwenziwa kweenkqubo ezingama-311 ngaphaya kwemicimbi yamapolisa kuzo zonke iinkonzo zedolophu.
Le nkqubo isebenzisa isofthiwe yolawulo lwentsebenziswano yenkampani eyenzelwe ukulandelela izikhalazo, njengendlela ephukile i-streetlight, kunye neziphumo emva kokuba ifowuni igqityiwe. Le nkqubo iyakwazi ukuthumela i-oda yomsebenzi kulo mzi ukwenzela ukusingatha umcimbi ochaziweyo.
Kungekudala emva kokuba iBaltimore iqalise inkqubo yayo ye-311, i-Federal Communications Commision (FCC) yavuma ukusetyenziswa kwenani lonke. Izixeko ezininzi ezinkulu kunye neendawo eziphakathi kwe-United States neKhanada ngoku zisebenzisa i-311 inkonzo.
Amasebe atholakala ngeBaltimore 311 yeZiko leeNxeba
Abameli abaphendule iifowuni bathabathe ulwazi ngokuchanekileyo okanye abahamba ngeefowuni ngqo kwiSebe elichanekileyo. Ngokomzekelo, imiba yamapolisa engeyona ingxamiseko njengomhlaba umonakalo kunye nezikhalazo zengxolo ziya ngqo kwiSebe lePolisa. Nangona kunjalo, abasebenzisi be-311 baBaltimore bathabatha yonke ingcaciso malunga nemiba ejoliswe kulawulo lwezilwanyana kwaye bayidlulise kunye neli sebe.
Amanye amasebe anokuthintelwa kwiBaltimore 311 zibandakanya:
Amapolisa (engekho ngxamiseko)
Isebe Lemisebenzi Yoluntu
Ucoceko
IPaki kunye noLonwabo
I-Ofisi kaMeya weeNkonzo zeNqununu
KwiSebe lezeMpilo
Imiba ene-311
Ngokubanzi, inkqubo ye-311 yeBaltimore iyimpumelelo. Unika abantu ngendlela efanelekileyo yokudibanisa noorhulumente wabo ngelixa beka isixeko izixhobo zokulandelela izikhalazo neziphumo.
Inkqubo inamaphutha ayo, aquka amaxesha amaninzi amaxesha amaninzi kunye nabangaphantsi kweenkonzo zabathengi.
Olunye ulwaphulo (nangona lube luncinci ingxaki nge-Global Positioning System (GPS) yokulandelela) yimfuneko ye-dispatcher ukufumana idilesi ethile yokuqalisa isicelo senkonzo. Ukuba, umzekelo, usepakini elikhulu kwaye ubika ukukhanya kwesitrato esephandle, awukwazi ukuba idilesi yakho yendawo. Kwixesha elidlulileyo, i-911 inengxaki efanayo, kunzima ukuthumela uncedo kwindawo engeziyo , kodwa kwakhona iphuculwe nokulandelwa kweGPS.
Iingcebiso zokusebenzisa i-311
Nazi ezinye iindlela onokuqiniseka ukuba umcimbi wakho uphathwa kakuhle xa ubiza 311:
- Yibani. Musa nje ukuxelela umsebenzisi ukuba yintoni ingxaki. Mxelele oko ungathanda ukukwenza malunga nalo.
- Thatha inombolo yenqinisekiso. Nangona kaninzi kuphazamiseka, qiniseka ukubhala inani ukuba kukho nayiphi na ithuba lokuba kufuneka ulandele isikhalazo, okanye awukwazi ukufumana isebe okanye kukuncede.
- Buya utsale umnxeba. Ukuba umba wakho awusombululwanga ngexesha elifanelekileyo, qiniseka ukuba (kunye nabamelwane bakho) babuyele kwakhona ukujonga imeko. Iingxelo ezininzi ziya kunceda ukugcina imbambano kwi-front burner kwaye isonjululwe ngokukhawuleza.